Welcome to the Little River area of Horry County

We are happy to have you as a customer, whether you are a property owner or a tenant, and want to tell you something about our company and services.

The company is a member-owned, nonprofit, tax exempt corporation established under South Carolina law.  We provide water and wastewater service(s) to members and their property.  The company is governed by a board of directors, made up of nine members of the company.  Members present and voting elect directors at the annual meeting of the membership held on the second Tuesday in February.  Members are informed in writing at least ten days in advance of the meeting date.  Member participation is encouraged and welcome.

The Board of Directors meets monthly at the company office and has full authority under the corporate by-laws to conduct all company business.  The Board establishes policies, approves budgets and sets the rate charged for services.   It uses the company staff and such other sources as they deem necessary to provide information to assist them in making decisions.

Day-to-day operations of the company are the responsibility of the Executive Manager who is appointed by the Board.  This individual supervises and directs the staff in carrying out the policies set by the Board, the performance of all the tasks involved in providing water and wastewater services in the company's service area and planning for future growth.  The Executive Manager may be contacted at the company office during normal business hours of 8:00 AM - 5:00 PM, Monday through Friday except for certain specified holidays. 

Bills for services are mailed between the 20th and the 25th of each month.  They are payable without penalty through the 10th of the following month.  When the 10th falls on a weekend, payments received in the mail or left in our after-hours drop box (at the front door of our office building) at or before the beginning of the next business day are processed as being on time.  A late charge is applied to all payments received after 8:00 AM.  Cutoffs for nonpayment are done after the 24th without notice.  A rate card showing our current rate structure may be viewed under Rates and Fees. You may pay your bill at our office located at 1575 Highway 17, by mail, by phone, or automatic draft. Please see Payment Options for complete details.

The billing and availability charges are billed monthly even though no water may be consumed.  Rates are reviewed annually in conjunction with the budget process and any changes are applied in the October billing period.

The water distributed through our system comes from Grand Strand Water and Sewer Authority's 41 million gallon a day Bull Creek Plant.  It is treated surface water and meets or exceeds all standards established by the US Environmental Protection Agency (EPA) and administered by the South Carolina Department of Health and Environmental Control.  Monthly water quality reports from the plant can be made available and the staff is happy to share that information on request.  We also contract with Grand Strand Water and Sewer to treat the wastewater collected by our sewer system.

On behalf of the Board of Directors and Staff, I am pleased to welcome you as a customer and along with them, look forward to serving your needs.  Should you have any questions, please don't hesitate to call the company office.  You will find the office located at 1575 Highway 17, in Little River.

Sincerely,

Fred Kisner
Executive Manager